SHIPPING

Our delivery time is, depending on the product and effort, 4-5 working days within Germany and Austria. Delivery to other countries takes approximately 7-10 working days.

We ask for your understanding that there may be delays at peak times (such as public holidays).

For delivery within Germany, shipping is free of charge from a purchase value of 80€.

If your order has been sent according to the email, but you have not received it, contact our customer support info@zalia-jewellery.com and we will contact the shipping service.

If your tracking does not change for a few days, please be patient. If you have any questions, please contact us as well.

If you have received a wrong delivery, we ask you to contact our customer support as soon as possible info@zalia-jewellery.com.

We take care of the problem so quickly and let you get your real product immediately.

orders

If you would like to make a change to the order, please contact our customer support info@zalia-jewellery.com immediately. Please do not forget to provide your name and order number.

Unfortunately, we cannot guarantee that we will read your message in good time and change your order, we ask for your understanding.

If you would like to change your delivery address, please contact our customer support here immediately info@zalia-jewellery.com, please don't forget to include your name and order number.

Unfortunately, we cannot guarantee that we will read your message in time, we ask for your understanding if your package is delayed by a few days because of this.

You will get a one-year warranty on all our products. But even outside of this period you can contact us at any time and together we will find a solution.

Would you like to use your warranty? Then you are welcome to contact our support by email info@zalia-jewellery.com, we will take care of your request as soon as possible. Please enter your full name and order number with each email so that we can assign your order to you.

Return & Refund

You have the right to return the goods to us within 30 days without giving any reason.

Please contact our customer supportinfo@zalia-jewellery.com here.

Please note that engraved and personalized items are excluded from exchange. The same applies to earrings, these are also excluded from exchange for hygienic reasons.

payment

With us, you can choose between the following payment methods:

PayPal

Klarna invoice

Credit card (VISA, MasterCard & American Express)

Do you have another problem? Then contact us!

info@zalia-jewellery.com